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How do you lead through a crisis, build an innovative company, and prepare an organization for long-term success? For Kenneth Chenault, former CEO of American Express and current chairman at General Catalyst, effective leadership starts with two responsibilities: defining reality and giving people hope. Chenault, who led Amex from 2001 to 2018, navigated the company through 9/11 and the 2008 financial crisis and shares the leadership principles and practices that helped him steer the company…