Everybody's Replaceable, Even the Owner | Mariah Gates

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Three months building a new CRM. Then the staff walks into the first live training and asks, "What's this training for?" Nobody told them the agency was even considering a change. PFS Global supports accounting, tax, and payroll work. Learn more: https://pfs.ryanhanley.com Mariah Gates, founder of Accelerated Automation, calls that the most common mistake she sees. The people who will use the tool hear about it last. Her fix starts before anyone logs in: build the why, tell people what you want…