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THE BELIEFS YOU DON'T KNOW YOU HAVE ARE CONTROLLING YOU How do you know the sky is blue? You just know. Dr. Jake Tayler Jacobs argues that some of what leaders "just know" about their organizations isn't fact at all. It's assumption, and it feels just as certain. IN THIS EPISODE • Why activity metrics like turnaround time and volume can look fine while the OR goes without what it needs • Five belief markers to listen for, including "that's just how it is" and "it's always been this way" • How…